UK Fulfilment Service

Client: The Fox Tan / Service: UK Fulfilment

  • Client: The Fox Tan
  • Service: UK Fulfilment

The Fox Tan cuts delivery times entering the UK market

The problem

As an eCommerce business based in Australia, fast and reliable fulfillment is at the forefront of our service. When our UK customer base declared that they were being charged local VAT on their orders, we were suddenly faced with many dissatisfied customers and a challenging problem.
In our first attempt to resolve this issue, we recognised the need for a local warehouse to facilitate our UK order fulfilment. However, we subsequently learnt that our initial partnership was the wrong fit for our business model. We required a highly flexible and reliable warehouse to support our fast-paced business model which we weren’t getting.

What we did

Given our unfortunate prior experience, UK Fulfilment Service (UFS) helped answered all our questions and concerns which provided us a with a strong assurance for success. UFS ticked all the right boxes, and we were confident that were the right fit for us. Jack and the team at UFS were highly flexible, knowledgeable in the e-commerce space and were willing to do whatever was necessary. The migration to the UFS system was seamless and we were set up in record time. UFS have been a true extension of our team, and we have full confidence in their services.

"Integral to our UK expansion"

"UFS have been integral to our UK expansion. They been able to integrate our business into their systems seamlessly. Jack and the crew at UFS are a true extension of our in-house team, they are diligent in their operation and take full control of our UK order fulfilment with ease. More importantly, they help us to facilitate the full customer experience journey, of which is being well received by our UK based consumers. Being an ecommerce business, it is imperative we partner with a team that is flexible to our ever-changing needs and is able to provide a service with the highest quality and attention to detail. We thank UFS for their continual support."

Kelly Euripidou - The Fox Tan

Case studies

Who works with us?

We specialise in fulfilment for fast-growing brands that sell direct-to-consumer online.

Disruptive Brands

We help ambitious brands fulfil their potential & elevate operations on a global scale. 

250+ orders per month

Let us handle your eCommerce fulfilment, allowing you to save time to focus on your brand.

D2C sales

Our dedicated team specialise in direct-to-consumer fulfilment.

Small & Light

We are built for small & light fast flowing inventory for online eCommerce stores.

Get in Touch

When you enquire, you’ll get:

– Consultation call: to discuss and tailor a solution to meet your operational needs.

– A tailored proposal including the specific services you’ve requested and competitive pricing.

– Once you’re happy to partner with us: our team will provide all the training and help you need to support the rapid growth of your brand.