Every eCommerce company needs a reverse supply chain process to handle product returns and exchanges. There are hundreds of different reasons why a customer may return a product from an online store, and as part of consumer law, they have the right to do so. Although consumers return a massive £490 billion worth of products worldwide each year, the good news is that 9 in 10 people say that they would repurchase from a business if the returns process is easy. That’s where we can help.
We fully understand the returns process is a crucial part of the consumer process, not only does it aid profitability but also improves your brand reputation. At UK Fulfilment Service, we manage and handle your returns, creating a seamless customer experience. You may have a customer who is anxious to receive an exchange or a refund; our approach is to make sure that we offer a quick and efficient process which sees them either refunded or exchanged as quickly as possible.
We inspect all returned items with our keen eye to make sure they are in a resalable condition. We make sure to quality check each individual product to ensure they meet your criteria for returns and refunds.
Once the goods have been checked thoroughly, we will then decide from our findings whether they should be repackaged for resale or whether they should be returned to you. We can also adhere to a waste disposal procedure, depending on your product requirements.
We can integrate our processes with your in-house systems to support your inventory management. All the data from the return, including reason codes, is input into the system for quality and research purposes. Our system also informs you of the process of each order, stock levels and to remind you to refund the customer for their return.
We specialise in fulfilment for fast-growing brands that sell direct-to-consumer online.
We help ambitious brands fulfil their potential & elevate operations on a global scale.
Let us handle your eCommerce fulfilment, allowing you to save time to focus on your brand.
Our dedicated team specialise in direct-to-consumer fulfilment.
We are built for small & light fast flowing inventory for online eCommerce stores.
– Consultation call: to discuss and tailor a solution to meet your operational needs.
– A tailored proposal including the specific services you’ve requested and competitive pricing.
– Once you’re happy to partner with us: our team will provide all the training and help you need to support the rapid growth of your brand.