Every E-commerce company needs a reverse supply chain process to handle product returns and exchanges. There are hundreds of different reasons why a customer may return a product from an online store, and as part of consumer law, they have the right to do so. Although consumers return a massive £490 billion worth of products worldwide each year, the good news is that 9 in 10 people say that they would repurchase from a business if the returns process is easy. That’s where we can help.
We fully understand the returns process is a crucial part of the consumer process, not only does it aid profitability but also improves your brand reputation. At UK Fulfilment Service, we manage and handle your returns, creating a seamless customer experience. You may have a customer who is anxious to receive an exchange or a refund; our approach is to make sure that we offer a quick and efficient process which sees them either refunded or exchanged as quickly as possible.
We inspect all returned items with our keen eye to make sure they are in a resalable condition. We make sure to quality check each individual product to ensure they meet your criteria for returns and refunds.
Once the goods have been checked thoroughly, we will then decide from our findings whether they should be repackaged for resale or whether they should be returned to you. We can also adhere to a waste disposal procedure, depending on your product requirements.
We can integrate our processes with your in-house systems to support your inventory management. All the data from the return, including reason codes, is input into the system for quality and research purposes. Our system also informs you of the process of each order, stock levels and to remind you to refund the customer for their return.
Contact us today and start outsourcing your fulfilment.