Returns management

Returns management and product re-work services for eCommerce & retail brands. We make your products go further with our state of the art in-house rework area to make your products look new again.

We take care of your returns

Every eCommerce company needs a reverse supply chain process to handle product returns and exchanges. There are hundreds of different reasons why a customer may return a product from an online store, and as part of consumer law, they have the right to do so. Although consumers return a massive £490 billion worth of products worldwide each year, the good news is that 9 in 10 people say that they would repurchase from a business if the returns process is easy. That’s where we can help.

We fully understand the returns process is a crucial part of the consumer process, not only does it aid profitability but also improves your brand reputation. At UK Fulfilment Service, we manage and handle your returns, creating a seamless customer experience. You may have a customer who is anxious to receive an exchange or a refund; our approach is to make sure that we offer a quick and efficient process which sees them either refunded or exchanged as quickly as possible.

Your customer returns, re-worked back to life...

Quality control

We inspect all returned items with our keen eye to make sure they are in a resellable condition. We make sure to quality check each individual product to ensure they meet your criteria for returns and refunds.

Repacking, steaming, and re-labelling items

Once the goods have been checked thoroughly, we will then decide from our findings whether they should be repackaged for resale or whether they should be returned to you. We can also adhere to a waste disposal procedure, depending on your product requirements.

Return data

We can integrate our processes with your in-house systems to support your inventory management. All the data from the return, including reason codes, is input into the system for quality and research purposes. Our system also informs you of the process of each order, stock levels and to remind you to refund the customer for their return.

Delight customers post-purchase

With previous experience within eCommerce we understand the headaches with returns & customer emails regarding ‘WISMR’. With our returns management you’ll know via the cloud when a returned item has entered one of our warehouses with updates so you can refund your customer as quick as possible.

Why choose UK Fulfilment Service for your returns management?

  • Front-facing customer returns portal
  • Product steaming
  • Product re-labelling
  • Product re-bagging
  • Gain return data for future benefits
  • Make returns more sustainable
  • Refund your customers quicker
  • Convert returns into repurchases
  • Post-purchase return experience
  • Fast & easy return options

Client success

Client success

Start your journey with UFS!

We offer end to end supply chain for the eCommerce sector including, eCommerce fulfilment, returns management and contract packing.

250+ Orders per month

Let us handle your eCommerce fulfilment, allowing you to save time to focus on your brand.

Small and light products

We are built for small & light fast flowing inventory for online eCommerce stores.

Direct to consumer sales

Our dedicated team specialise in the d2c space.

Brands who want to scale

We help ambitious brands fulfil their potential & elevate operations on a global scale. 

Get in Touch

When you enquire, you will receive:

Consultation call

A member of our team will discuss and tailor a solution to meet your operational needs. 


Tailored proposal

When we have all the information needed we will create a tailored proposal to propel your logisitcs. 


Tour one of our warehouses

Come and meet our friendly, enthusiastic team and see how we handle your entire logistical operation.


Join our family of brands and improve your operations!